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Refund Policy

To place a refund, return or exchange request for an order placed with FidPlat, You would need to contact FidPlat via email at info@fidplat.app by phone at +252616555560 or by accessing FidPlat myAccount.

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within 2 days and we will notify you via email of the results.

Refund, returns or exchanges request are accepted up to 17 days from the date of placing the Order with FidPlat. FidPlat may grant extensions to this period for some special cases and Products at its discretion.

If you choose to pay by check or money order you may cancel your Order before making the payment or in case the payment is not received by us in 14 days FidPlat will cancelled you Order.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.

Some products have special conditions for returns as described in the Order or Product materials delivered (“Products terms”) so please read the carefully before making a request with FidPlat. In case of misunderstandings between FidPlat Refund Policy and the Product terms, the present Refund policy will prevail. Shipping costs are non-refundable, except if due to FidPlat error, when you need to contact FidPlat and make a formal request.

If the refund request is granted by FidPlat, payments are refunded as follows:

  • Credit / Debit Cards payments will be refunded within one (1) business days;
  • Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
  • PayPal payments will be refunded within one (1) business day;
  • Other payment methods will be refunded between five (5) to seven (7) days.

If applicable, FidPlat reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.

The present Refund policy is part of the FidPlat TERMS AND CONDITIONS.

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